A couple of months ago I wrote a letter to my Gym/Health Club, where weekly PT sessions take place, to try and help out my Trainer. I feel she and the other people at the organisation are criminally underused, and the Club itself is not doing enough to educate people generally on how exercise doesn’t have to be a chore. This was also during the quiet Summer period where the impetus for many people to get active is quite low to begin with. I sent off the letter and heard nothing more, assuming (as is often the case) that feedback was simply acknowledged and that was it.
Yesterday afternoon I was getting ready to leave after a long session (more running than ever before, lots of lifting) in the Ladies Changing Room, the (female) Centre Manager approached me. I’m not good in situations like this, gentle reader, and anxiety flared like a fire when I saw her heading my way. In fact, I may have attempted to avoid her. However, I was cornered, and unable to escape became a willing audience.
It is also quite possible I literally ran away after that conversation, made a right mess of certain sections of communicating with the Boss and generally looked like a complete idiot. However, the fact remains that the written feedback did the business. That is all that really mattered, in the end: if I write down something in a structured, sensible fashion and make salient, significant points to back it up, people will listen.
Twenty makes me realise that yes, all these years of constructive criticism over a computer game might have had some actual relevance. In the end the money paid for a service is largely forgotten, I did this to try and help my Trainer get the recognition she deserves and rarely receives. If the amount of praise that the Manager heaped on her in front of me is a genuine indicator of her worth, then the letter was worth the effort for that alone.
It is good to know you can make a difference. I wonder what else I could do with these words going forward…