I’d love to be able to embed my Strava workouts into my blog. Because I don’t own my own server (SO NOT DOING THAT) I pay WordPress to hold my data: they won’t allow me to use <iframe> Widgets, which is the sole means by which Strava reports. Looking at their support pages, requests to change this have been 100% totally ignored. I shoved a Tweet into the ether yesterday night, and part of me is expecting radio silence on that, too. However, it has only been 13 hours, so there will need to be some patience. It took Patreon a week and about a bazillion people getting upset for a problem to even register.
It is easy to forget (as an Activision Blizzard customer) that getting anybody else to sort out your technical issues can be a bit fraught if you’re a sole user several thousand miles away from their technical hub. Customer Service for World of Warcraft is the benchmark I lay at every other tech company’s door, I’ll be honest, and it makes even a short delay in response times seem like an age (and a half.) However, the fact remains that many US companies with whom I have had customer relationships spreading over years really do have a lot to learn about being in a global marketplace. The hassle it took to replace my faulty Fitbit a couple of years back is tip of a HUGE iceberg. To look at how popular Strava is, and then realise just how woeful they are at dealing with certain technical issues is, quite frankly, depressing beyond belief.
I had a problem yesterday with Zwift too, but it transpires a flat battery was the cause. I spent a decade troubleshooting computers before my kids were born and this has stood me in pretty decent stead for dealing with modern frustrations, but even I last night was ready to break stuff having been unable to make the tech work first time. However, I still got my hour of training in, forcing my husband to do the same… and now we’re playing chicken with each other, to see who misses a session first. It makes for more effort on my part, and it’s been great for keeping this sore throat/cough thing at bay that I have. But eventually, there will come a reckoning.
It’s just a real shame I have to keep screen-shotting and cut/pasting my effort into web pages in 2018.