Amateur Hour

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Dear Zwift,

If you go and read yesterday’s blog post, you’ll see that I’ve finally accepted that your Virtual World is a great place to cycle. However, not everything is brilliant,  especially from my particular position in Watopia. The prospect of taking part in group rides is frankly too frightening to even consider. It will be some time before I feel comfortable considering a workout. For me, there is the spectre of intimidation to overcome, but that’s not the whole story. Let me start at the beginning.

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I’ve played in a number of MMO’s online over the last 20 years. Online ‘gaming’ has a bit of a reputation, with justification, for being elitist and not really grasping inclusivity. I’ve tried my best to not bring these hangovers to your virtual world, but some of the general chat I see whilst cycling is a reminder that everybody has a way to go before we get welcoming virtual environments. On that front, I keep hoping I’ll see a member of the crowd at the Ride London circuits in a wheelchair, or with some kind of physical disability. Maybe that is something you could consider adding moving forward.

For me, however, the biggest single problem coming into the World of Zwift is my perceived level of knowledge about cycling. I arrived frankly with not a clue, despite my husband having completed Ride London, more than once. FTP remains the equivalent of transforming base metals into gold, for all the real understanding I have of it. There’s a horrible fear of even starting a Group Ride because if I can’t keep up, it will feel like failure. Some of this is my own paranoia and uncertainty, that much is inescapable. However, being a woman and 51 years old, I don’t fit into the ‘average’ cycling demographic in the first place.

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I think there are ways you could improve the experience of welcoming new cyclists. On my 62k ride yesterday, there was plenty of time to think about what would make this whole experience less like an exercise in self-reliance… however, don’t get me wrong, I’m not asking for my hand to be held the entire time, or expecting a bunch of free rewards for just logging in. This isn’t an MMO after all, and I appreciate the amount of work involved. What I’m suggesting is a way to allow solo riders, with no group affiliations, the means to feel as if there could be a way to belong, that does not involve simply vanishing into the anonymity of a massive online cycling group.

Ask an Expert…?

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What would be really useful for someone like me is the means to talk to someone who understands all this stuff: you know, what FTP means, why I need to learn to pace myself, eating and drinking the right things. In my particular case, I’ve been using a Personal Trainer for a couple of years, who’s now a good friend and has helped fill in a lot of gaps in knowledge. She, however, is as lost as to how you can manage to keep cadence at certain levels without your heart rate imploding… so I’d love to be able to have someone in the game to whom I could ask questions, sort of like how GM’s work in MMO’s. Someone could use your stats stored online as the starting point to work out how you might be doing stuff wrong, perhaps in tandem with Strava. Maybe it could be a future part of a Premium Subscription package.

A Better Starting Experience…

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When I started ‘cold’ the entire interface and concept of Zwifting were, I’ll be honest, a bit bewildering. In my MMO there are ‘starting areas’, where characters spend their first couple of hours learning how stuff works, killing low-level mobs and generally interacting with the virtual world around them. I have to say, for those of us with zero cycling sense, this would be really rather useful, and educational. It could also open up the possibility for you to pair up with places like Gyms and Leisure Complexes where you could ‘learn’ to virtually cycle, thus allowing the strength and confidence to go and do the real thing. That’s what got me here, after all. If all else failed, more explanatory dialogues that could be toggled off and on to explain the basics ‘in-game’ would not go amiss.

Better Visual Customisation :D

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I’d love to be able to design my own kit. I’d love to be able to pick separate shirt and shorts. I know you’ve had issues with the avatar looks before, and frankly, I’m not that bothered about physical, but some variation in body types would be lovely, if only for realism. I don’t mind admitting I still have some pounds to shift, and I’m never going to look as good as Victoria Pendleton. Of course, all that matters is doing the miles, but maybe it would be an idea to allow me a bit more of a say in making the little person who is me a better actual representation of what I am.


These aren’t criticisms, simply suggestions. My body shape changes, improvement in strength and stamina plus a real enjoyment of being on a bike really have come as a result of using Zwift. This is the happiest I have ever been about my body, and without your training programme, it would not have happened. I just find myself wondering how many other people you might be able to attract, especially with the launch of your running programme, if you made the entry into it a bit easier and more palatable for those people who are not a) natural athletes and b) as tech savvy as others.

Thank you for changing my life, and I look forward to watching how Watopia changes and evolves in the years to come.

Yours gratefully,

Sarah xxx